Order processing

How to shop?

To place an order, you must follow the online purchasing procedure and click on “Place order “. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). You will be informed via email that the order is being sent (the “Shipment Confirmation”).

How to pay?

All the Information considering payment types you can find here.

When my order will be processed?

Usually, it takes up to 3 days to process the order. Meanwhile, in time of promotions, it could take up to 4 days. As long as your order will be shipped, you will receive the confirmation and tracking details. 

When I will receive my order?

All the Information considering delivery cost and time you can find here.

Return 

We accept returns in 14 days from the date of delivery.
It means that you should request return and fill the return form on our website within 14 days since you received your parcel. Customer is not responsible for the time of return, which depends on carrier. 

The item should be new, unworn, with no spots or damages, with all the labels attached. 

In case if the item is not defective, and the client received the right item, customer pays for return shipment. 

The seller is not responsible for the cost of import VAT, customs duties or excise duty on goods, all such expenses are carried by the customer.

In Baltic region we accept returns sent by Omniva terminal.

For European countries we accept returns shipped by DPD service. 

Here you can find the return form. After filling that form you should pack the item in the same or similar package, insert printed invoice, and:

  1. Send it to us by Omniva OMNIVA Vilniaus LPSK Basanavi─Źiaus 29A pa┼ítomatas, Mom only +37067634368, if you are located in Baltic region
  2. If you are located in European region, we will contact you via email for further details. 

Refund

Payment will be refunded to the bank account in 7-10 days. 

If you still have any questions, please contact us info@momonly.eu and we will process your request within 48 hours.